FAQs
Why choose Us?
Yes, we work with several financing partners to provide lease and loan options to spread costs over time for larger investments.
Our security team provides managed detection and response, vulnerability assessments, penetration testing, firewall management, and employee cybersecurity training.
Our process usually involves an initial consultation, requirements gathering, solution design, implementation, training, and ongoing support. Project lengths vary depending on the scope of work.
Yes, we have experience developing comprehensive digital transformation strategies and multi-year roadmaps to help businesses optimize operations through innovative technologies.
Our packages include a 24/7 helpdesk, remote monitoring, regular health checks, software upgrades, and on-site support when needed.
Yes, we offer fully managed and co-managed services for organizations that want to outsource some or all aspects of daily IT management.
We have the capacity to take on several clients simultaneously. Our team is divided into project teams to ensure each client receives focused attention.
Our standard implementation process involves project scoping, system design, equipment procurement, setup and configuration, data migration, testing, training, and post-implementation support. We follow a detailed project plan to ensure implementations are seamless.
We perform a thorough business and technical assessment to understand objectives, priorities, budget, and baseline environment. We then analyze the findings to design a customized solution tailored for real impact. Demos and pilots may be used to test top options.
We ensure solutions continue delivering value through ongoing support like helpdesk, monitoring, maintenance, and upgrades. We also provide reviews to identify new opportunities for improvement through future roadmap discussions.
We currently have a team of over 50 certified professionals covering all aspects of IT solutions, services, and support.
While our team works both remotely and on-site as needed, we have multiple office locations to serve clients best across various regions.
While security is crucial to all our solutions, our focus is on providing comprehensive strategies across technologies, hardware, applications, and services to optimize business operations holistically.
We provide at least a 90-day warranty on all our implementation workmanship and offer solutions to ensure client satisfaction. Extended warranties may also be available.
While we resell leading brands, our specialty is developing fully customized solutions by integrating and configuring different technologies based on each client’s specific requirements.
We offer 24x7x365 support for critical issues. For general queries, our helpdesk support hours are extended beyond general business hours for added convenience.
For full-service managed clients, we include basic maintenance and support as part of our monthly or annual contracts. Additional projects are charged separately when requested by the client.
